Refund & Returns Policy
At https://papaorganicc.com, we want you to be completely satisfied with your
purchase. If you’re not, we’re here to help. Please read our policy below to
understand your options for returns and refunds.
1. Return Eligibility
Due to the hygienic and personal nature of our products, we can only accept
returns for items that are unused, unopened, and in their original packaging.
· Items
that cannot be returned:
o
Products that have been opened or used.
o
Items not in their original, sealed packaging.
o
Gift cards.
o
Final sale or clearance items (this will be
specified on the product page).
2. Timeframe for Returns
You have 15 days from the date you receive your order to
initiate a return.
3. How to Initiate a Return
To start a return, please follow these simple steps:
1. Email
our customer support team at sweetenterprises00@gmail.com with
your order number and a list of the item(s) you wish to return.
2. Our
team will review your request and, if approved, will provide you with a Return
Authorization (RA) number and a return shipping address.
3. Carefully
package the unused, unopened items in their original packaging.
4. Ship
the package back to us using a trackable shipping method. You will be
responsible for the return shipping costs.
4. Refunds & Processing
Once we receive your return, we will inspect the item(s) to ensure they meet
the eligibility criteria.
· If
the return is approved, your refund will be processed to your original method
of payment within 7 business days. You will receive an email
notification when this happens.
· Please
note that shipping costs are non-refundable.
5. Damaged or Incorrect Items
We take great care in packaging your order, but if you receive a damaged,
defective, or incorrect item, please contact us immediately within 7 of delivery at sweetenterprises00@gmail.com Address.
· Please
include your order number, a description of the issue, and clear photos of the
damaged or incorrect item(s) and the packaging.
· We
will work with you to find a solution, which may include a refund or a
replacement, and we will cover the return shipping costs for these specific
cases.